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CEOs must manage constraints on resources, time, and budget while also meeting or exceeding professional standards set for their agency. Process improvement is an investment that eases these constraints.
Email us at info@blueiqconsulting.com to check availability.
We can provide customized packages and documentation to suit the needs of your agency. Process Improvement is an evolutionary process that requires collaboration and cooperation of all parties in order to be successful. Our consultants are highly skilled at facilitating this type of communication.
Learn the existing process. Our consultants will work closely with your on-site staff to understand the procedures, goals and process that are currently in existence. Careful examination and understanding of all documentation and directives is essential to design an effective plan moving forward.
Identify opportunities. When procedures have been in place for a long time, they may get bogged down with unnecessary or highly manual tasks that can create a time drag. Or, it may not take advantage of available technology. We can assist with reducing steps to completion, simplifying complex procedures, automating manual tasks and minimizing errors.
Design and document the solution. Our hands-on approach facilitates a positive and collaborative environment when it comes to new processes. Let's face it, we are all resistant to change to something unfamiliar. However, we design solutions with YOU in mind, and create all the necessary documentation to help guide users through the adjustment period.
Train users. We assist necessary personnel to become highly familiar with the new process or software, and provide overview level understanding for supervisors and leaders. Desktop procedures are provided as requested and process manuals are updated.
Guided launch. BlueIQ Law Enforcement Consultants guide the implementation of new solutions as well as options for continual remote support.
Get started today with an initial consultation and quote for services.
What is process improvement?
Process improvement involves the analysis of a task or procedure from start to finish and determining if there is a more efficient way of completing it. This is often referred to as LEAN or kaizen in different fields.
CEOs know where their agency's strengths and weaknesses are. Line employees can also readily point out flaws in workflows and procedures. All too often though, the real challenge with process improvement is knowing how to improve these processes and ensure that the newly implmented procedures are actually working.
How does a process improvement analysis help an agency?
The goal of a process improvement analysis is simply to make something run smoother. This could be a task as simple from how the mail is sorted, to a complex process like how public records requests are handled. BlueIQ consultants utilize the following approach to process improvement analysis:
Review of current procedures. BlueIQ consultants spend time with line employees and speaking with first level supervisors to see how current processes are carried out. This may also include document review.
Formulation of an initial implementation plan. After speaking to employees and reviewing all relevant data, consultants will draw up an initial recommendation for staff approval.
Follow-up. There is no point in conducting a process improvement project without verifying that the newly-implemented procedure is actually effective. BlueIQ consultants will return and assess the effectiveness of the new processes and use quantifiable metrics to determine if the process improvement has been effective.
What approach does BlueIQ take when making recommendations?
Nobody likes a back seat driver. Throughout our process, we take the approach that consultant recommendations are just that - recommendations. After compiling an initial recommendation, it is up to the agency to decide whether to implement the recommended action plan, or to amend it. There is "no one size fits all" approach to process improvement.
Our goal is to find a process that will be beneficial for the agency and then objectively measure its effectiveness.
When should an agency engage consultants for a process improvement analysis?
Process improvement analysis is beneficial when an ineffective or inefficient process is identified, when an agency wants to evaluate the effectiveness of a current process, or prior to implementing a new process to ensure that its effectiveness is properly evaluated. Any time is a good time for process improvement.
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